1. Introduction
PrismVertex respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
By using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Company details (if provided)
- Project or inquiry details submitted through forms
- Communication history with our team
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer support
- Deliver project updates and service-related notifications
- Schedule meetings or consultations
- Improve our services and user experience
- Send SMS or email communications (with consent)
4. SMS / Mobile Messaging Policy (A2P Compliance)
If you provide your mobile number, you consent to receive SMS messages from PrismVertex related to:
- Project updates
- Appointment reminders
- Customer support communication
- Service-related notifications
Message Frequency
Message frequency may vary depending on your interaction with our services.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP.
No Mobile Information Sharing
We do not share, sell, rent, or disclose mobile numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
5. How We Obtain Consent
We collect SMS consent through:
- Website contact forms with an explicit opt-in checkbox
- Direct communication where users request SMS updates
- Service or project onboarding forms where users voluntarily provide their phone number
Consent is always obtained before sending SMS messages.
6. Data Sharing and Disclosure
We do not sell or rent your personal data.
We may share limited data only with trusted third-party service providers (such as hosting, CRM, or communication platforms like Twilio) strictly for service delivery purposes.
These providers are required to protect your data and cannot use it for their own marketing purposes.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Your Rights
You may request to:
- Access your personal data
- Update or correct your information
- Request deletion of your data
- Opt out of communications
To exercise your rights, contact us at the email provided below.
10. Third-Party Services
Our website and services may use third-party tools (e.g., hosting, analytics, SMS providers). We are not responsible for the privacy practices of these third parties.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
PrismVertex
Email: [email protected]
Website: https://prismvertex.com